We will always strive to get back to you as soon as possible but please give us 48 hours before trying again. Rest assured, we do not ignore any valid email, whether question, request or complaint.

For Checkout or Download Problems
• Please fill in all the required sections.

• Make sure to include in the Full Summary, your invoice number which you’ll find in the email that was sent to you upon payment of the item. It’s marked clearly near the top. For example: Order #445

• The more details you can give us, simple and precise, the easier it will be to deal with your issue.

Note: please make sure you have a good enough internet or wi-fi connection before downloading any items. Dead Pulse is not responsible for problems of this nature.